Refund and Returns Policy

At Guangzhi, we care deeply about customer satisfaction and believe that returning a product should be as simple and transparent as buying one. Our refund and return policy is designed to give you peace of mind when shopping for high-quality, educational toys for children.

If you are not fully satisfied with your purchase, we offer a flexible return policy for most of our products. You may request a return within 14 days of receiving your order, provided that the item is unused, in its original packaging, and in resellable condition. Returns that do not meet these criteria may not be eligible for a refund.

To initiate a return, please contact us at [email protected] with your order number and details of the issue. Our support team will guide you through the return process, including instructions on how to package and ship your return item securely.

Once your returned item has been received and inspected, we will notify you via email regarding the status of your refund. If approved, your refund will be processed using the original payment method within 5–10 business days. Please note that processing times may vary depending on your payment provider.

We currently do not offer direct exchanges. If you wish to replace an item, we recommend returning the original item for a refund and placing a new order separately.

Items that are damaged upon arrival or contain manufacturing defects are eligible for a full refund or replacement. If you receive a defective or incorrect item, please contact us as soon as possible and include relevant photos. We are committed to resolving such issues quickly and fairly.

Please be aware that customized or personalized products are not eligible for return unless they arrive damaged or defective. Digital products, downloadable content, or clearance items may also be non-refundable depending on the product description.

Shipping fees are generally non-refundable unless the return is due to our error. Customers are responsible for return shipping costs unless otherwise stated by our support team. We recommend using a trackable shipping method to ensure that your return reaches us safely.

Guangzhi reserves the right to modify or update this refund and returns policy at any time. By purchasing from our store, you agree to the terms outlined in this policy.

For any questions regarding returns or refunds, please contact our support team at [email protected]. We're here to help!