Refund and Returns Policy

1. Eligibility for Returns

We accept returns within 30 days from the date of delivery. To qualify for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Returns that do not meet these conditions may not be eligible for a full refund.

2. Non-Returnable Items

Certain types of products cannot be returned for hygiene or safety reasons. These include:

• Opened or used items such as craft kits, science kits, or materials that involve liquids or powders
• Customized or personalized products
• Gift cards or downloadable digital items

3. Damaged or Defective Products

We take product quality seriously. If you receive an item that is defective, damaged, or missing parts, please contact us within 7 days of receiving your order.

You can reach us at [email protected] with your order number, a clear photo or video of the issue, and a brief description. Once reviewed, we’ll send a replacement or process a refund where applicable.

4. Return Process

1. Step 1: Email our support team at [email protected] to request a return authorization.
2. Step 2: Once your request is approved, we will provide the return address and shipping instructions.
3. Step 3: Securely pack your item and ship it back using a trackable service.

Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 5–10 business days.

If you haven’t received your refund after 10 business days, please check with your bank or credit card provider, as processing times can vary.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account or card statement again
• Contact your payment provider for potential delays
• If you’ve done all this and still haven’t received it, please contact us at [email protected]

7. Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped. If you need to exchange your item for the same one, please email us with your order details and product photos.

8. Return Shipping Address

Once your return is approved, we will provide the complete return address via email. For reference, our business location is:

Address: No. 101, No. 112 Guangming West Road, Shazhuang, Shitan Town, Zengcheng District, Guangzhou City, Guangdong Province
Email: [email protected]

9. Order Cancellations

Orders can be canceled within 12 hours of purchase if they have not yet been shipped. Once an order has been dispatched, it cannot be canceled, but you may still request a return once the package arrives.

10. Contact Us

We value transparency and customer satisfaction. If you have any questions about our refund and returns process, please contact us — our support team is always here to help.

Email: [email protected]