Contact Us
We’re here to help! At Guangzhi, we believe that communication builds trust. Whether you have a question about an order, a product inquiry, or a suggestion, our team is always happy to assist. Below you’ll find all the ways to get in touch with us.
1. Customer Support
Our customer support team is available to answer your questions and provide guidance throughout your shopping experience. If you’ve recently placed an order or need help with a product, please reach out to us directly.
Email:
[email protected]
Response Time: Within 24–48 business hours
When contacting us, please include your order number (if applicable) and a brief description of your request. This helps us provide you with faster and more accurate assistance.
2. Order Tracking
You can check the status of your order anytime by visiting the link below:
Please note that it may take up to 24 hours after shipping for your tracking details to update. If you encounter any issues with tracking or delivery, contact us and we’ll investigate with our logistics partners promptly.
3. Wholesale & Partnership Inquiries
We love collaborating with educators, schools, learning centers, and distributors who share our passion for hands-on education and creativity. If you’re interested in becoming a partner or distributor, please reach out with your company information and business proposal.
Our team will review your request and get back to you within a few business days.
4. Feedback and Suggestions
Your feedback helps us grow and improve. Whether you’d like to suggest a new STEM kit, share your child’s learning experience, or report an issue with one of our models, we appreciate hearing from you.
Many of our new products and improvements come directly from customer ideas. Every message is read and carefully considered by our development team.
5. Our Address
Guangzhi Headquarters
No. 101, No. 112 Guangming West Road,
Shazhuang, Shitan Town, Zengcheng District,
Guangzhou City, Guangdong Province
Email: [email protected]
Please note that this address is our business location and not a retail storefront. We recommend contacting our support team before mailing any items for return or exchange to ensure proper handling.
6. Our Mission
Guangzhi is dedicated to bringing fun and education together. Every product we design aims to spark creativity, develop curiosity, and encourage problem-solving skills in children and adults alike. Our goal is to make learning not just informative, but truly inspiring.
We believe that every message we receive — whether a compliment, a question, or a suggestion — contributes to that mission.
7. Stay Connected
Follow our upcoming releases, STEM learning guides, and creative building challenges through our newsletter and online store. Stay inspired and never miss a new educational discovery from Guangzhi.
Thank you for choosing Guangzhi — where imagination meets innovation.