Frequently Asked Questions
Find quick answers about Guangzhi’s educational toys, science kits, orders, and shipping. We’re here to make your shopping experience simple and reassuring.
1. What types of products does Guangzhi offer?
We provide a wide range of STEM-based and educational toys designed to inspire creativity, critical thinking, and curiosity in children. Our collection includes building sets, science experiment kits, and interactive learning models for kids of all ages.
2. Are your toys safe for children?
Yes. All Guangzhi products are made from non-toxic, durable materials and comply with recognized toy safety standards. Each product description includes age recommendations for your reference.
3. How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery time depends on your location and the chosen shipping method, usually ranging from 7 to 15 business days after dispatch.
4. Can I cancel or modify my order?
If your order hasn’t shipped yet, please contact us at [email protected]. We’ll do our best to help update or cancel it before fulfillment.
5. What is your return policy?
If your product arrives damaged or defective, you can request a replacement or refund within 30 days of delivery. For details, visit our Refund & Returns Policy page.
6. Do you ship internationally?
Yes, Guangzhi delivers worldwide through reliable logistics partners. Shipping fees and times may vary depending on your country or region.
7. How can I track my order?
You can check the status of your shipment anytime on your account orders page once your tracking number is available.